FAQs

Through our platform, you can easily and quickly book the service you need. Simply select the type of service, provide the pick-up address, choose the date and time, and one of our drivers will pick up your vehicle and perform the requested service.

Once the service is completed, we will deliver your vehicle to the address you provided.

From the platform, you can always see the status and real-time location of your vehicle, download a service summary with photos of the vehicle at pick-up and delivery, access your service history, and generate service delivery notes.

To register, contact us at sales.uk@cafler.com. We will ask for your company details and create an account for you. We will then provide you with a username and password so you can start using the platform.

If you are already a Cafler customer, log in to Cafler with your credentials. Once inside, select the service you want and complete the form with the required details: pick-up location, date and time, vehicle information, and contact details.

After completing the form, review the information and confirm the service. Once confirmed, you will be able to check the details and track your vehicle in real time from the platform.

Cafler is ideal for any company that manages vehicles, including workshops, dealerships, automotive service providers, rental companies, leasing firms, car sales companies, fleet operators, and large companies with their own vehicles.

Yes. If your company manages vehicles, offers automotive services, or wants to integrate our services into its offering, Cafler is perfect for you.

Working with Cafler provides significant value to your business. Here are some of the main benefits our customers experience:

• Time savings and operational efficiency: Manage all your services from a single platform to simplify and streamline your processes.

• Expand your customer network: By offering efficient services and easy management through Cafler, you can attract new customers and expand your current client base.

• Reduced transportation costs: With our large network of drivers and service partners, you can reduce the travel expenses of your employees.

• Full control of completed services: The platform allows real-time tracking, access to reports and statistics, and ensures service quality on every job.

• Customer loyalty: By offering a complete end-to-end service with at-home pick-up, online booking, and real-time tracking, you can build stronger relationships and enhance customer loyalty.

With Cafler, you can manage all your vehicle needs, including: movement, pick-up and delivery, workshop services, maintenance, car washing, MOT/ITV, homologations, administrative procedures, parking, valet, financing, towing and refueling.

Our AI-powered platform allows you to know the status of your vehicles in real time. You can meet all their needs through our marketplace, centralizing all information to optimize resources and grow your business.

Cafler provides detailed reports on your services and billing, broken down by product type, service center, location, and more, giving you full visibility of your operations.

Yes, our platform is currently free to use during the initial phase.

Payments are made monthly via SEPA or bank transfer. Soon, we will also accept credit card payments.

Please contact our team for more information about available discounts.

You can email us at support@cafler.com or call us between 9:00 and 18:00. If you prefer email, we will reply within 24 hours.

Yes, we offer guides and video tutorials for each section of the platform, as well as for service requests.

Absolutely. If you need personalized assistance, contact us at sales.uk@cafler.com and we’ll help you configure your account according to your needs.

We comply with all data protection regulations, such as GDPR. Your data is completely secure with us.

Yes, we follow all relevant data protection laws to safeguard your financial information.

Yes, we comply with all applicable regulations. You can find more information in our Privacy Policy.

You can access your invoices in the billing section on the platform. There, you can view your payments and download invoices.

We currently accept SEPA and bank transfers. Credit card payments will be available soon.

If you experience any issues, contact our billing team at invoicespain@cafler.com and we will help you resolve it.

Refunds depend on the reason for the cancellation. Please contact our team for more information.

To update your billing information, send the new details to invoicespain@cafler.com.

We will notify you of new features by email. You will also see a “NEW” label within the relevant section of the platform.

Yes, we offer guides and video tutorials. For personalized training, contact sales.uk@cafler.com and we will be happy to assist you.

All service bookings must be made through our website.

If you have questions or issues when booking, contact our Customer Service department at support@cafler.com or call +34 900 649 071.

You can request a service from Monday to Friday, between 8:00 and 18:00, with at least 2 hours’ notice before the pick-up time.

If you need special scheduling or have questions, contact us and we’ll do our best to assist you.

You can book any service up to two hours in advance — the minimum time we need to process the booking and organize our drivers.

If you need to modify your service details, email us at support@cafler.com or call +34 900 649 071, and we will update the booking for you.

Cafler accepts any type of vehicle up to 3,500 kg GVW.

If you have questions, contact support@cafler.com or call +34 900 649 071, and we will confirm if we can provide service for your vehicle.

Your vehicle must meet the following requirements:

• Valid registration certificate and technical documentation

• Active insurance policy

• Fuel level above reserve

If these requirements are not met, the service will be automatically cancelled.

If your vehicle does not currently have active insurance, we offer temporary per-day insurance through our platform, valid only during the service.

Yes. We have our own team of certified and fully identified professional drivers, each with more than 10 years of experience and a rigorous selection process. This ensures a secure, high-quality service.

Your data is also fully protected, so booking through our platform is completely safe.

We require this information so the driver can correctly identify the vehicle and for legal and civil liability reasons, which allow us to compensate you in the event of any damage.

A Cafler professional driver will pick up your vehicle at the address indicated in your booking form, within a 15-minute window of the scheduled time.

You can identify the driver by their uniform and ID badge with their name and the Cafler logo. They will request your keys to perform the service.

The driver will also personally deliver your vehicle at the end of the service, at the location specified in the booking.

We work hard to offer competitive pricing.

For point-to-point movement services, the price is dynamic based on the distance travelled. For services involving additional tasks beyond movement, prices are fixed regardless of the distance.

You can check the service price directly on our platform. All prices are in euros, and the service summary includes a breakdown of the service cost and corresponding VAT.

Cafler operates in Spain, the United Kingdom and France.

• Spain: Barcelona, Madrid and Valencia

• UK: London

• France: Paris and Lyon

You can check operational areas on the interactive maps:

• Spain: Operational Zones

• France: Où sommes-nous actifs?

• UK: Where are we?

If we are not active in your city, you can still request medium/long-distance services for national or international movements, as well as non-movement services such as ownership transfer.

You can track your booked service from our platform under My Services → View details.

There, you will find all relevant information:

• photos of the vehicle at pick-up and delivery

• downloadable service summary

• real-time vehicle location

• progress of the service